GDPR Compliance | ShipTasks

Last updated: February 12, 2026

1. Data Controller Information

ShipTasks (operated by ADV Media Solutions, LLC) is the data controller for your personal information. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

Contact Information:
Email: Contact@ShipTasks.com
Phone: +1 (516) 345-6880

2. Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access: You can request a copy of all personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: You can withdraw consent at any time for processing based on consent.

To exercise any of these rights, please contact us at Contact@ShipTasks.com. We will respond within 30 days of receiving your request.

3. Data We Collect

We collect and process the following categories of personal data:

Account Information: Name, email address, company name (when you register for an account)
Usage Data: Messages processed, API calls, feature usage (for service provision and improvement)
Payment Information: Processed securely by Stripe; we do not store full credit card numbers
Technical Data: IP address, browser type, operating system, device information (for security and analytics)
Communication Data: Support tickets, emails, and other correspondence

4. How We Use Your Data

We process your personal data for the following purposes:

To provide and maintain our service (contractual necessity)
To process payments and prevent fraud (legitimate interest)
To communicate with you about your account and updates
To improve our platform and user experience
To comply with legal obligations (tax, accounting, etc.)
To ensure security and prevent abuse

5. Legal Basis for Processing

We rely on the following legal bases for processing personal data:

Contract: Processing necessary to fulfill our service agreement
Legitimate Interests: Improving services, fraud prevention, security
Consent: Marketing communications (where applicable)
Legal Obligation: Compliance with tax and regulatory requirements

6. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion:

Account data is permanently removed within 30 days
Payment records are retained for 7 years (legal requirement)
Anonymized analytics data may be retained indefinitely

7. International Transfers

Your data is processed on servers located in the United States. We ensure adequate protection for all international transfers through:

Standard Contractual Clauses (SCCs) with our subprocessors
Adequacy decisions where applicable
Data Processing Agreements (DPAs) with all service providers

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption at rest (AES-256) and in transit (TLS 1.3)
Regular security assessments and penetration testing
Access controls and multi-factor authentication
Employee training on data protection
Incident response procedures

9. Subprocessors

We use the following subprocessors to provide our services:

Stripe - Payment processing
Vercel - Hosting infrastructure
Hetzner - Server infrastructure

10. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with your local supervisory authority.

11. Contact Our Data Protection Officer

For GDPR-related inquiries, data subject requests, or privacy concerns:

Email: Contact@ShipTasks.com

Phone: +1 (516) 345-6880

ShipTasks is a product of ADV Media Solutions, LLC

GDPR Compliance & Data Protection